Terms of delivery

Terms of delivery

  1. Send conditions 1. The products purchased will be delivered to the person and to the address indicated in the order.

  2. 2. The product, provided that units are available in stock, will be delivered in 24 hours from the day following the order date. In case of not having enough stock, NIRVEL COSMETICS, SL.L will inform the customer via e-mail.

  3. On Saturdays, Sundays and holidays there will be no departure or delivery of orders.

  4.  In case of delay in delivery, it will not imply any cancellation of the order or any compensation.

  5. An order is considered delivered at the time the carrier delivers the package or packages to the customer and he signs the delivery receipt document. It is up to the customer to verify the status of the merchandise upon receipt and indicate all the anomalies on the delivery receipt.

  6. Shipping costs will be:


If for any reason you are not satisfied with your order, you have a period of 7 business days, from the date of receipt of the order, to make the return, by default or breakage. In the same way, it is understood that it is a return the fact of not receiving the package once it has already left our warehouses. The right of return will not apply to those personalized products or that for reasons of hygiene or other legally contemplated exceptions are not subject to return.

To make a return you must consider the following:     

Returns must be previously authorized by NIRVEL COSMETICS, S.L .. To do this, you must contact us indicating the order number and, if you wish, the reasons for the return. Once your request is received, we will inform you by email of the steps to be performed. The refund of the amount will be made by the same means by which the payment was made, within a maximum period of 10 days from the receipt of the product in our warehouses.